Welcome to The Hidden Gate. We value your privacy as much as a well-poured drink. This policy explains how we collect, use, and protect your information when you visit our bar, use our website, or book a table for a meal.
1. Information We Collect
To keep things running smoothly, we may collect the following:
- Contact Details: Name, email address, and phone number (usually provided when you make a reservation or join our newsletter).
- Reservation Data: Time of visit, number of guests, and any specific dietary requirements or seating preferences you share.
- Payment Information: If you pay online or via a booking deposit, your transaction is handled by secure third-party processors (we don’t store your full card details).
- CCTV Footage: For the safety of our guests and staff, we operate security cameras within the premises.
- Usage Data: Standard “cookies” on our website that tell us how you found us and which menu items you’re eyeing.
2. How We Use Your Information
We don’t sell your data—we’re in the business of selling drinks, not your inbox. We use your data to:
- Confirm and manage your reservations.
- Send you updates about special events, new menu items, or “Hidden Gate” secrets (only if you’ve opted in!).
- Improve our service by analyzing what our customers enjoy most.
- Ensure security through our on-site CCTV.
3. Sharing Your Information
We only share your data with trusted partners who help us run the business, such as:
- Reservation Platforms: (e.g., OpenTable, Resy, or similar).
- Payment Processors: To keep your transactions secure.
- Legal Authorities: Only if required by law to protect our rights or the safety of others.
4. Your Rights
You are the boss of your data. At any time, you can:
- Access or Update: Ask us what info we have on you.
- Opt-Out: Unsubscribe from our marketing emails with one click.
- The “Right to be Forgotten”: Request that we delete your personal data from our systems.
5. Cookies
Our website uses cookies to enhance your browsing experience. You can choose to disable these in your browser settings, though it might make some features of the site act a bit “tipsy.”
